Refund policy

Returns and exchanges

You have 30 days from the day your order ships to start a return or exchange. Items must be unworn, unwashed and in the condition you received them.

Start your return at orders.thecultofcult.com/returns. Enter your order number and the email address associated with your order. You can also use the available postal-code verification option.

You can also reach the returns portal through "Request return" in your customer account.

The portal shows the available options for eligible items. Submit your request for review. After approval, follow the return-label and shipping instructions provided.

Send your return within 28 days of approval. Contact us before that deadline if you need help.

Presale items

Eligible returns of presale items are accepted for store credit only, issued at the item value without the bonus. Presale items are not eligible for refunds to the original payment method or exchanges, except where required by law.

Purchasing free-return coverage does not change this restriction.

Refunds

For eligible non-presale items, you may request a refund to your original payment method.

Approved refunds are processed after the returned items arrive and are checked in at our warehouse, usually within 10 business days. Your bank or payment provider may need additional time to post the refund. Where applicable law requires an earlier refund, that deadline applies.

Store credit

Eligible returns of non-presale items may receive store credit with the 10% bonus shown in the returns portal. Store credit is issued after your return is received and checked in.

Exchanges

Eligible non-presale items may be exchanged for an available size or color of the same item at the same price.

Replacement orders are created after your returned items are received and checked in. Exchanges are subject to availability. If your requested replacement is unavailable, contact us to arrange another eligible option.

Return shipping

Without free-return coverage, you are responsible for the applicable return-label cost shown during the return process.

If you purchased Return Care or other eligible free-return coverage with your order, eligible returns receive a prepaid return label without a return-label fee. We also honor eligible free-return coverage purchased through our previous returns provider.

Free-return coverage does not change which items qualify or which refund options are available.

If you purchased coverage but see a return-label charge, contact us before continuing.

Shipping protection against loss, theft or transit damage is a separate benefit from free-return coverage. If your purchased add-on includes shipping protection, the applicable protection terms and claim requirements apply.

Damaged, defective or incorrect items

Email order@thecultofcult.com with your order number and a description of the problem. Include photos where possible.

We will help resolve the issue and cover any required return shipping when the problem is our fault. You do not need to have purchased free-return coverage for this.

Where to send returns

Use the return label and shipping instructions provided after approval. Please start your request before sending anything back, and do not use an address from an older order or policy page.

Final sale

Gift cards and items marked Final Sale are not eligible for change-of-mind returns or exchanges. This does not limit your rights relating to faulty or incorrectly supplied goods.

International orders

We do not normally offer voluntary returns or exchanges on orders shipped outside the United States. Exceptions apply where required by consumer law or where your order includes applicable purchased return benefits.

For damaged, defective or incorrect items, or questions about purchased coverage, email order@thecultofcult.com before arranging a return.

Where EU or UK withdrawal rights apply, you may notify us within 14 days after delivery that you wish to cancel, subject to applicable legal exceptions. Contact order@thecultofcult.com for return instructions.

Applicable legal requirements govern return costs, refund amounts and refund deadlines. Nothing in this policy, including the presale, Final Sale or fulfillment-based return restrictions, limits your statutory consumer rights.

Changing or cancelling an order

For up to one hour after checkout, open your order confirmation email and select "View your order" to access the available order-editing options.

Review any changes to your total and complete any payment requested to finish your update.

If the editing option is unavailable or the hour has passed, email order@thecultofcult.com immediately. We cannot guarantee changes or cancellation once processing or shipping has begun.

Questions

Email order@thecultofcult.com.

If 15 business days have passed since your return was checked in and you have not received an expected refund or store credit, please contact us.